Customers are the key
I spend a long time reading and studying about how to innovate, how to market and how to organizations create and maintain competitive advantage.
With Hilti this it the third continent I am working in and the key to success in all locations has been the same – stay close yor customers. Encounters with end users keep you on your toes, make you question and challange your own assumptions, and continuously push you to do better so that you can keep delivering value to our customers.
In addition, I really get a kick every time a customer tries out a new Hilti product and gives positive feedback. You can see that the work we do really has an impact on the customer and that is something that keeps you motivated day after day.